Privacy Policy

Last Updated: April 30, 2025

1. Introduction

Gant Street LLC ("we", "our", or "us") operates the KiteCourier website and service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. We are committed to protecting your privacy and handling any personal information we obtain from you with care and respect.

By using KiteCourier, you agree to the collection and use of information in accordance with this policy. This Privacy Policy is a legally binding agreement between you and Gant Street LLC.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you provide to us, such as:

• Name and contact information
• Billing and payment details
• Email address
• Mailing addresses (both sender and recipient)
• Content of letters and documents you submit for mailing

2.2 Usage Information

We automatically collect certain information about how you interact with our Service, including:

• Log data (IP address, browser type, pages visited)
• Device information
• Location information
• Cookies and tracking technologies

3. How We Use Your Information

Gant Street LLC uses the collected information for various purposes:

• To provide and maintain our Service
• To process and fulfill your mailing requests
• To process payments and manage your account
• To communicate with you about service updates
• To improve our Service
• To comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Third-party mail service providers to fulfill your requests
• Payment processors to handle transactions
• Service providers who help us operate our business
• Law enforcement agencies when required by law

We do not sell your personal information to third parties. Any third-party service providers we work with are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.

5. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of cookies we use:

• Essential cookies: Necessary for the operation of our website
• Analytical/performance cookies: Allow us to recognize and count visitors
• Functionality cookies: Enable personalized features
• Targeting cookies: Record your visit to our website and the pages you have visited

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

User account information is generally kept until the account is deleted. Letter content and mailing information is retained for 90 days after successful delivery for customer service purposes, after which it is securely deleted from our systems.

7. Data Security

Gant Street LLC implements appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Data encryption in transit and at rest
• Regular security assessments and penetration testing
• Restricted access to personal information
• Security incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Data Rights

Depending on your location, you may have rights regarding your personal data, including:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your data
• Restriction or objection to certain processing activities
• Data portability

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days.

9. Children's Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our servers.

10. Changes to This Privacy Policy

Gant Street LLC may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will provide a more prominent notice or send an email notification.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: