Refunds and Cancellations
When a letter can be refunded, what happens after submission, and how long refunds usually take.
Once a letter enters processing, it cannot be cancelled or refunded.
Usually not refundable
These statuses mean the mailing process has already started:
- Processing
- Pending
- In Transit
- Delivered
Automatic refunds
Refunds are issued automatically when:
- address validation fails,
- payment processing fails,
- USPS rejects the letter, or
- a technical error prevents the mailing from completing.
Refund timing
| Timing | What to expect |
|---|---|
| Immediate | Card authorization is released or marked pending |
| 1 to 2 business days | Refund is processed by the payment processor |
| 3 to 5 business days | Most banks show the credit |
| Up to 10 business days | Some banks and card types take longer |
If a refund is missing
If you still do not see the refund after 10 business days, contact support with the letter ID and the last four digits of the payment method.