Refunds and Cancellations
When a letter can be refunded, what happens after submission, and how long refunds usually take.
You can cancel some single letters shortly after sending them. Once a letter enters processing, it can no longer be canceled from your account.
Cancel a recently sent letter
If a letter is still eligible, you will see Cancel letter on the Letters page. The cancellation window is 3 hours from the time the letter was created.
When cancellation succeeds:
- the letter is stopped before mailing,
- its PDF is no longer available, and
- a refund is started automatically.
If the refund does not complete right away, the letter may show Refund Pending. You do not need to contact support unless the refund is still missing after the normal bank timing below.
Not cancelable
Letters generally cannot be canceled once they are processing, mailed, in transit, delivered, or outside the 3-hour cancellation window.
Automatic refunds
Refunds are issued automatically when:
- an eligible letter is canceled,
- address validation fails,
- payment processing fails,
- USPS rejects the letter, or
- a technical error prevents the mailing from completing.
Refund timing
| Timing | What to expect |
|---|---|
| Immediate | Card authorization is released or marked pending |
| 1 to 2 business days | Refund is processed by the payment processor |
| 3 to 5 business days | Most banks show the credit |
| Up to 10 business days | Some banks and card types take longer |
If a refund is missing
If you still do not see the refund after 10 business days, contact support with the letter ID and the last four digits of the payment method.