Support topicsTeam and support
Contact support
How to reach us, and what to include in your message.
Last updated October 24, 2026
How to reach us
- Send a message with our support form.
- Email support@kitecourier.com.
Have a deadline? Say so at the top of your message, with the date the letter needs to arrive.
What to include
- The email address on your KiteCourier account.
- The tracking number of the letter, or the campaign name.
- What you expected, and what happened instead.
- The exact error message, if you saw one. A screenshot helps.
Please don't include private details we don't need, such as a resident's full letter, unless we ask for them.
Questions only USPS can answer
Some things are handled by USPS, not by us:
- Scheduling a redelivery or picking up a letter after a Notice Left. Only the recipient can do this. See When a letter isn't delivered.
- Getting the return receipt PDF. You request it on the USPS website. See Return receipts and proof of delivery.