Support topicsGetting started
Create an account and sign in
Sign up with your email or Google, confirm your email with a code, and reset your password if you forget it.
Last updated October 24, 2026
You need a free account to send letters. It keeps your letters, tracking, and receipts in one place.
Create an account
- Go to Sign up.
- Enter your email and a password. The password needs at least 8 characters, with an uppercase letter, a lowercase letter, a number, and a special character (such as ! or #).
- Select Sign up.
- Check your email for a 6-digit code, enter it under Verification Code, and select Verify Email.
You can also select Sign in with Google to use your Google account instead of a password.
If your team already uses KiteCourier, ask your organization's owner or manager to invite you instead. Joining through an invite gives you access to your team's letters and pricing. See Manage your team.
Sign in
- Go to Sign in.
- Enter your email and password and select Sign in, or select Sign in with Google.
After you sign in, the Single Letter page opens so you can send a letter right away.
Reset your password
- On the Sign in page, select Forgot Password?
- Enter your email and select Send Verification Code.
- Enter the 6-digit code from your email and select Verify Code.
- Enter a new password twice and select Reset Password.
If something goes wrong
- "Account already exists": you already signed up with this email. Sign in, or reset your password.
- No code arrived: check your spam folder, then select Resend code. Codes can take a minute to arrive.
- "Too many requests": wait the number of seconds shown, then try again.
- You signed up with Google: select Sign in with Google instead of entering a password.
Still stuck? Contact support.